Overview
At ZOOLLEY, we want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible for a refund or exchange under the terms outlined below.
Eligibility
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds must be requested within 30 days of the purchase date.
Non-refundable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
Process
To initiate a return, please contact our customer service team at [email protected]. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Refunds (if applicable)
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].